Heating Fuel FAQs
We don’t deliver oil or kerosene to our members when they don’t want it. Some oil dealers fill their customers’ tanks in the spring, no questions asked. We don’t. If there’s any question about whether you need a spring delivery, we’ll call to check before bringing your oil or kerosene.
Keep in mind, however, that there are good reasons to have your oil tank filled in the spring, especially if it’s an outside tank. Water condenses from the air in oil tanks during the summer and over the years this increases sludge levels in your tank and can lead to corrosion. Full tanks contain less air; less air means less water in your tank.
Off course, if you use oil to for your hot water, you need deliveries year-round, not just in the heating season.
If you call us for deliveries, run out of oil and need a delivery right away, we will make a delivery for you. We charge a $150 trip fee to cover the costs of going out of our way to deliver your heating fuel.
If you’re on automatic delivery, you don’t have to keep an eye on your oil tank. And you don’t have to call for a delivery. We’re responsible for making sure you don’t run out of oil. If despite our best efforts, you do run out of oil, and it’s our fault, we deliver your oil or kerosene right way – and give you a $50 account credit.
Our drivers work hard through all kinds of winter weather. After a big snow storm, their job becomes very difficult. They have to pull a heavy oil hose through deep snow and then try to locate the fill pipe to your oil tank – which may be buried under a pile of snow that has fallen off your roof! If you’re able to clear a path to your fill pipe – and uncover the pipe – it makes a huge difference. Our job is to make sure that we deliver oil to everyone who needs it when their tanks are about one third full. After a heavy snow fall, you can help us do our job. And we really, really appreciate it.
Oil tank gauges are not very accurate, especially if they’re old. These gauges work off a float and, over the years, the float absorbs oil, becomes heavier and sinks below the oil surface. So the reading on your gauge is inaccurate – and you often have more oil in your tank than the gauge shows. By all means, call us if your gauge reads a quarter or less – but don’t be too surprised if our computer is more reliable at tracking your oil use than the gauge on your tank!