Next steps in the Energy Co-op's response to the coronavirus

This is our update as of May 26, 2020.  We will continue to post new messages on this page.

For a complete summary of our service safety protocols, please click here.

EMPLOYEE HEALTH AND SAFETY

All staff have completed the Vermont's State Mandated Covid 19 Virus in the Work Place training.

Our Service Technicians have been trained on the State of Vermont’s COVID-19 protocols and will be taking these steps to follow the guidelines to ensure the safety of our customers:

  • Conduct a self-health check including a temperature check every day to ensure they do not come to work sick.
  • Sanitize their hands prior to and after each service call.
  • Always wear a face mask when in the presence of others.
  • Wear gloves at all times on the job.
  • Clean tools between jobs.
  • Practice social distancing on every job site.

TIMELINE:

  • March 17th - Per the Governor's "essential services" mandate, we paused all non essential heating system services, installations, energy audits and weatherization work. We continued to keep oil deliveries and emergency service available to our members.
  • March 30th - We closed the Co-op's office on Prim Road and transitioned our leadership team to work from home while maintaining our fuel delivery drivers and emergency service technician on the road.
  • April 17th - The Governor announced that selected non-essential services can be resumed, including heat pump installations.
  • April 22nd - The Co-op service team resumed heat pump installations and non-emergency low-contact heating system service.
  • May 22nd - Weatherization work has resumed.

.

If you have any questions about installations that have been postponed or would like to schedule a new appointment, please contact Joe Cobb at joe@ecvt.net. For energy audits and/or weatherization work, please contact Paul Fleckenstein at paul@ecvt.net.

We will be answering our phone (802) 860-4090 during regular business hours. 


HOW CAN WE HELP YOU?

  • You may continue to contact us by phone at 802-860-4090 or send us an e-mail at info@ecvt.net. Our staff will be working from home so our office on Prim Road will be closed.
  • The drop box for bill paying next to our front door will still accept payments.
  • Our staff will not be present in the office during regular business hours, but the phones will be answered. 
  • Fuel deliveries will continue as scheduled. If you are an auto-delivery customer, your next delivery will take place as needed. If you are a will-call customer, please check your fuel gauge and give us ample time to respond.
  • As an added precaution for now, our drivers will NOT be leaving a delivery ticket on your doorknob following a fuel delivery. Delivery tickets will be mailed to you.
  • Service for heating system breakdowns or other critical repairs is available. Please contact us by phone or e-mail to report emergencies or schedule new installations or tune ups..
  • Heat Pump installations are now being scheduled. You may contact Joe Cobb at joe@ecvt.net or submit your request for service here.  


HOW CAN YOU HELP US?

As a member-owned co-op, we are counting on your continued support to help us get through this difficult time. Here are a few simple steps that you can take to help us:

  • If you haven't signed up for on-line billing, we strongly advise that you do so if possible. Go to: www.myfuelaccount.com/ecvt
  • If you have a pending installation and expect to be able to complete it when time and circumstances allow, please contact us for a new installation date.
  • Our annual Price Protection program for our customers who want to lock in a low heating oil price for next winter will begin early this year on June 1st.

Thank you in advance for your support and stay safe.

We will continue to monitor the situation and are prepared to take additional measures as necessary and will reach out by e-mail on a regular basis.

Our Member Testimonials

  • A Good Option for Fuel Oil

    The Energy Co-op of Vermont is always a good option for fuel oil. Check out the SMART CHOICE plan.You can lock in your price and if it goes lower, you get the lower price.

    Daniel S., Underhill, Vermont

    Services Provided:

    Fixed Price Plans, Capped Price Plans, Easy Pay for Heating Oil and Kerosene, Oil Tank Compliance
  • Wood Pellet Delivery Service

    We had the pleasure of being served today by Steve, who delivered our pellets. He called prior to arriving and was extremely polite and accommodating. When he arrived he was absolutely tops in customer service--such a nice man and extremely skilled.

    Thomas and Theresa L., Montpelier, Vermont

    Services Provided:

    Our Wood Pellets, Free Wood Pellets, Easy Pay for Wood Pellets, Early Buy Wood Pellet Prices